National 211 Data Platform
United Way Worldwide and a group of 211 leaders launched the National 211 Data Platform (NDP) in 2016. The NDP enables the 211 Network to aggregate, access, and share their proprietary data through a read-only repository. In addition to being a central platform for resource directory data, the NDP offers redundancy and back up to local systems and improves the sharing capabilities and standardization of data for other platforms like electronic health records or care coordinating systems. At its core, the NDP does not replace local systems that 211s use to manage data and calls but adds value to and reduces duplicative costs for individual 211 agencies. The platform curates data from across different localities and states into one source while the data owners maintain their ownership.
Standards for 2-1-1 Call Centers
National organizations interested in developing 2-1-1 across the country have adopted standards for National Standards for 2-1-1 Call Centers. These standards include:
- 24 hour coverage, year-round
- Utilization of certified information and referral specialists
- Computerized I&R database with client information collection capability
- Use of the AIRS/ InfoLine Taxonomy
- Quality service and inquirer satisfaction through appropriate follow-up
- For more information, review the National Standards for 2-1-1.
To learn more about how 2-1-1 is increasing across the country, visit National 2-1-1.