Get Connected. Get Answers. 2-1-1

National 2-1-1 Initiative

What is the National 211 Initiative?

As of October 2011, 2-1-1 serves over 260 million Americans (86.6% of the entire population) covering all 50 states (including 37 states with 90%+ coverage) plus Washington DC and Puerto Rico. Every few weeks, these coverage numbers increase. To learn more about how 2-1-1 is increasing across the country, visit 2-1-1 US.

National organizations interested in developing 2-1-1 across the country have adopted standards for National Standards for 2-1-1 Call Centers. Standards include:

  • 24 hour coverage, year-round
  • Utilize certified information and referral specialists
  • Computerized I&R database with client information collection capability
  • Use the AIRS/ InfoLine Taxonomy
  • Quality service and inquirer satisfaction through appropriate follow-up
  • For more information, review the National Standards for 2-1-1. [link to National Standards document, which is attached to this document]

To learn more about the national 2-1-1 movement, visit 2-1-1 US.